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Salesforce Certified OmniStudio Consultant Sample Questions (Q51-Q56):

NEW QUESTION # 51
which Action element redirects the user outside an LWC OmniScript?

A. Response
B. Done
C. Navigate
D. Post to Object

Answer: C

NEW QUESTION # 52
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A. Edit Mode State
B. Blank Card State
C. Active Card State
D. New Card State

Answer: D

Explanation:
Explanation
The type of state that the consultant should recommend to allow users to create a new case from the canvas is New Card State. A New Card State is a state that allows creating new records in a FlexCard using an OmniScript or an Integration Procedure. The consultant can use a New Card State to enable users to create a new case from the canvas, by invoking an OmniScript or an Integration Procedure that writes data to the Case object in Salesforce.

NEW QUESTION # 53
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

A. Omniscript
B. Lightning web components
C. Visualforce Page
D. FlexCards

Answer: B

NEW QUESTION # 54
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

A. To achieve elastic scaling
B. To retrieve multiple data sources in a single response
C. To separate the user interface from changes in thedata sources
D. To minimize the number of elements to be configured

Answer: B,C

Explanation:
The two cases where an integration procedure should be used as a data source for FlexCards and OmniScripts are: To retrieve multiple data sources in a single response and To separate the user interface from changes in the data sources. An integration procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. The consultant can use an integration procedure as a data source for FlexCards and OmniScripts when they need to retrieve data from different sources, such as Salesforce objects or external systems, and store it in a JSON object for display.
This way, the integration procedure can provide multiple data sources in a single response, without requiring multiple elements or actions in the FlexCard or OmniScript. The consultant can also use an integration procedure as a data source for FlexCards and OmniScripts when they want to separate the user interface from changes in the data sources. This way, the integration procedure can handle any changes in the data sources without affecting the FlexCard or OmniScript design or configuration.

NEW QUESTION # 55
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A. Multi-select
B. Input Block
C. Step
D. Formula
E. Edit Block

Answer: B,D,E

Explanation:
To create a new quote estimation process that involves multiple steps and a variable number of rows of data, the consultant should recommend the following OmniScript elements:
Edit Block: This is an element that allows the user to add, edit, or delete multiple rows of data in a table-like format. It can be used to capture the service category, number of hours, and hourly rate for each row.
Formula: This is an element that allows the user to perform calculations on data using mathematical expressions. It can be used to calculate the total for each row by multiplying the number of hours with the hourly rate.
Input Block: This is an element that allows the user to enter data using various input types, such as text, number, date, picklist, etc. It can be used to display the formula result for each row and the final price for the quote.
The elements that are not suitable for this scenario are:
Multi-select: This is an element that allows the user to select multiple options from a list. It is not relevant for this scenario, as the user needs to enter data in each row, not select from predefined options.
Step: This is an element that organizes the OmniScript into one or more pages. It is not relevant for this scenario, as it does not capture or display any data.

NEW QUESTION # 56
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